Part Time Sr. Customer Assistance Rep

Enterprise is looking for a Sr. CAR (Sr. Customer Assistance Representative) to assist with administrative responsibilities. The position will be based out of 86 N. Fairview Rd, Lavonia, GA 30553
The Sr. CAR will provide a high level of customer service by assisting both internal and external customers primarily via the phone, in addition to administrative support.
This position has a starting salary of $12.00/hour with a maximum of 25 hours per week.
This is a part time position and the shifts we are looking to fill are as follows:
Monday: 7:00AM - 6:00PM
Friday: 7:00AM - 6:00PM
Saturday: 8:30AM - 12:30PM
+ Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
+ Make outgoing calls- callback management, A/Rs and miscellaneous calls as assigned
+ Provide a high level of customer service by assisting customers and assessing their rental needs primarily over the phone
+ Meet and greet customers in a friendly and timely manner
+ Provide directions and general assistance
+ Assist to assess condition of rental upon return
+ Process returns and check-ins
+ May assist with or perform customer pick-ups in a safe and courteous manner
+ Notify Management of any known customer problems
+ Notify Management of any known vehicle problems and any required vehicle maintenance
+ Clean vehicle interior and exterior by hand or by operating washing equipment when needed
+ Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
+ Perform miscellaneous and backup job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
+ + Must be at least 18 years old
+ Must have an Associate degree or above OR be currently enrolled in a degree program
+ Must have at least 1 year prior customer service or customer facing administrative support experience
+ Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
+ No drug or alcohol related conviction on driving record in the past 5 years
+ Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
+ Must be living within a reasonable commute of no more than 45 minutes to the location from your residence
+ Apart from religious observation, must be able to work one of the following schedule(s):
Monday: 7:00AM - 6:00PM
Friday: 7:00AM - 6:00PM
Saturday: 8:30AM - 12:30PM
+ Must be willing to accept $12/hour as a starting pay
Street 2: Toccoa
External Company Name: Enterprise Holdings
External Company URL: www.erac.com
Requisition Number: 2018-242439

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